Our Easy Return Policy
Returning an item is simple and stress-free. Backed by The Hollywood Feed Promise - If your pet doesn’t love it—or if you don’t—we’ll gladly make it right. You can stop by any store, call our customer service team at 888-816-8691, or email us at bark@hollywoodfeed.com with Returns in the subject line. Any usable items are donated to our rescue partners, so your return helps other pets in need. Refunds and exchanges are always handled quickly.
Please note, shipping costs are non-refundable, and customers are responsible for return shipping, but we promise the process will be as easy and fast as possible. Shop worry-free knowing we’ve got your back—and your pet’s!
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. But we promise we'll get it to you as fast as we can!
How to Return an Item
- Visit us in-store and talk with a Feed Team member.
- Call customer service at 888-816-8691.
- Email bark@hollywoodfeed.com with Returns as the subject.
- We’ll process your refund or exchange—fast!
SHOP WITH CONFIDENCE
Our Promise
We stand by the Hollywood Feed Promise: if your pet doesn’t love it—or if you’re not completely satisfied—we’ll gladly replace it or give you a refund through our easy return policy.
As a family-owned pet supply store, our trained team puts customer care first, helping you find the perfect food, toys, or treats for your furry friends. Shop confidently knowing your pet’s happiness is our top priority!
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
See What Our Customers Have to Say!
Every time I come in they’re helpful but not pushy. I’m often reminded that the return policy is very fair and the toy selection is great and comes in a variety of prices so I can actually afford to treat my Pup in hard economic times. Grateful for y’all.
Very knowledgeable staff and incredible return policy (which we won’t be needed because our dog loved the rabbit ears).
I’ve shopped online with Hollywood Feed for years, but yesterday was my first visit to the Hot Springs store. I was so impressed! The store was clean, beautifully organized, and a pleasure to browse. The employees were friendly and knowledgeable, and they took the time to help me find a quality food that might appeal to Rocco, our very finicky senior dog. If the prices give you pause, ask about Hollywood Feed’s price match guarantee for identical items. They also have a satisfaction promise that makes trying something new less of a gamble: if your pet doesn’t like a food or treat, they accept returns even after the bag has been opened. And if your dog doesn’t like a new toy, you can return it for a refund or replacement as well. It’s wonderful to have that reassurance along with such helpful service. I’ll definitely be back!
Cheerful helpful employees, good selection and great return policy
The customer service is great!! The employees are knowledgeable and helpful. There is a price match guarantee and a full refund policy. I’m fortunate to have a store near me
FAQ About the Hollywood Feed Promise & Return Policy
Q: Can I return opened pet food?
Yes! At Hollywood Feed, if your pet doesn’t love it—or if you’re not satisfied—we gladly accept returns, even for opened dog or cat food. Our pet product returns policy is designed to keep both pets and owners happy.
Q: How long do returns take?
Return processing time may vary depending on your location, but we handle all requests as quickly as possible. With our easy returns pet store policy, you can shop confidently knowing your refund or exchange will be processed fast.
Q: Do you refund shipping costs?
Shipping costs are non-refundable. Customers are responsible for return shipping, but we make the process easy and hassle-free while standing by our dog food guarantee and cat food refund promise.
Q: What happens to returned items?
Any usable returned products are donated to our local rescue partners, helping pets in need. This way, your return not only ensures your satisfaction but also supports other animals in the community.
